Help Report

A detail I meant to add on Saturday, but forgot to include, was a note to commend the support staff at PC Specialist, who were helping me with my computer issues. I bought the machine from them two years ago - it's a small company, but with an excellent reputation. It is very well regarded in particular for its technical support and customer service.

This was something I was able to deal with on Saturday - and surprisingly for a helpline, not only are you put through to someone quickly, but you're put through to someone polite and competent. It's hard to explain why it was such a good experience - but they listened to my problems, tried to work out how to do it, were clear and honest in their assessments of what was going on - and throughout the call, I got the impression that they were actually interested in helping me and weren't just reading from a script reminding them how much they were allegedly caring. It was simply genuine.

It's sad that what should be such a routine event requires praise - however, I thought a note on my blog was at least deserved for this, as it is not as common as you would hope!